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Guidelines for our Users - 'Chat Safety Guides'
Chat Safety Advice

Online safety is something we take seriously at Hi2 world. Our Chat room can be a safe place to have a laugh if you just remember a few important things. All you really need to do is keep your intelligence about you and trust your judgement. Take a look at the key points below.

 
Basic Safety Features
  1. NEVER give out any personal information. This includes your address, telephone number etc. We always advise against meeting anyone you meet online in person.

  2. You should never really meet up with someone you chatted to online - even if you think the person is OK. Online people are seriously clever and will often spend months gaining your trust before asking to meet you.

  3. Our chat room offer you the facility to prevent incoming private messages. Simply click on the 'Options' button once you have logged into the chat, and deselect the option marked 'Accept New Incoming Private Chats'.

  4. You can also ignore incoming private messages from a specific user. To ignore a specific chatter, click their nick name from the Users list and click the 'Ignore' button which can be found on the options list.

  5. Our chat room contain a language filtering mechanism which prevents most offensive language from some of the users.

  6. Posts made on our Forums are moderated at random. If you see any abusive posts, please contact us so we may investigate.

  7. If you are being abused, feel free to send a private message to one of our Chat Administrators or Moderators by selecting their name from the users list and clicking the 'Private' option. If Chat Administrators or Moderators is not available, you can block incoming private messages as described above.

  8. If you ever feel threatened by other users simply exit the chat room - you are always the person in control. Please feel free to report any abuse to us via support@hi2mail.com

Moderation at Hi 2 world

We cannot guarantee a chat Administrators or Moderators will always be present in our chat rooms.

Our Chat Administrators or Moderators are volunteers who go through a training and supervision period after proving themselves as responsible users of our site. Our Chat work as a team and only the very best users are accepted for VIP privileges. We regularly monitor our VIP’s to ensure they are the right users for the role.

We always moderate our forum posts and we will guarantee that they will be free from abuse. If you ever see abuse taking place on our services, feel free to contact us.

 
Registration

To use our Forum, we require a valid email address from you to help reduce abuse and to be activated. Any additional information you give is entirely optional. All information received by us will be treated as confidential and as declared in our privacy policy.

 
Profiles at Hi2 Forum

Before you choose to add information in your profile, you should always be cautious about what information you enter here as it can be viewed by everyone in the forum just as your chat username is shown to all forum users.

We always recommend you NEVER give out personal information to people you meet online. The same goes for your profile and chat username. The more anonymous you are, the better.

 
Reporting Problems & How we respond

If you feel that you need to report abuse or threatening behaviour to us, please contact us providing as much information as possible. Always ensure you include the following information:

  1. The user name of the person you are reporting
  2. The incident caused for the following reason
  3. The date and time of the incident

Wherever possible, please copy any chat messages abuse into your email, from the start to the end of the abuse.

When we receive your email, we will look into the incident - we may ban the user or report them to higher authorities if we feel such action is required. In either case, we will always respond to your complaint. We aim to do this within 18hours from receiving your email.

 
Further General Advice

Whilst every care is taken by the owners and everyone connected to the site, we cannot monitor what everyone does or says all the time. Whilst we take all precautions in ensuring this site is as safe as possible, we cannot be held responsible for any consequences of your use of our services.

 
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